Return & Refund Policy

Return & Refund Policy

At Brightlyd™, we want every customer to feel comfortable and confident when shopping with us. This Return & Refund Policy explains how returns, replacements, and refunds are handled for purchases made through our store.

1. Return Eligibility

We offer a 30-day return window starting from the date your order is delivered.

To qualify for a return, items must meet the following conditions:

✔ Unused and in original condition
✔ Returned with original packaging
✔ Free from damage caused after delivery
✔ Accompanied by proof of purchase or order confirmation

Returns that do not meet these conditions may not be eligible for approval.

2. Starting a Return Request

To request a return, please contact our customer support team first.

📧 Return Support Email

service@brightlyd.com

If your return is approved, we will provide:

  • Return instructions

  • Return shipping guidance

  • A return shipping label if applicable

Important Notice

Packages returned without prior authorization may not be accepted or processed.

If you have any questions before submitting a return request, our support team is always happy to assist you.

3. Damaged, Incorrect, or Defective Items

Please inspect your order after delivery.

If you receive:

  • a damaged item

  • an incorrect product

  • a defective item

please contact us as soon as possible with clear photos and order information so we can review the issue and help provide an appropriate solution.

4. Non-Returnable Items

Certain product categories are not eligible for return, including:

  • Personalized or custom-made items

  • Perishable products

  • Personal care or hygiene-related products

  • Hazardous materials or flammable goods

  • Gift cards

  • Final sale or clearance items

  • Original shipping fees paid during checkout

If you are uncertain whether your product qualifies for return, please contact us before sending the item back.

5. Exchanges

For faster replacement service, we recommend:

  1. Requesting a return for the original item

  2. Placing a new order for the preferred replacement product once the return is approved

This helps speed up the exchange process and product availability.

6. European Union Customers — 14-Day Cancellation Right

For orders shipped to countries within the European Union, customers may have the right to cancel or return their order within 14 days of delivery without providing a reason.

To qualify:

✔ The product must remain unused
✔ Original packaging and tags must be included
✔ Proof of purchase is required

This EU consumer protection right applies independently from our standard 30-day return policy.

7. Refund Process

Once your returned item is received and inspected, we will notify you regarding the refund approval status.

If approved:

  • Refunds will be issued back to the original payment method

  • Processing times may require up to 10 business days depending on your financial institution

Please note that banks and payment providers may require additional time before the refund appears on your statement.

If your refund has not appeared after 15 business days from approval, please contact us for assistance.

8. Return Shipping Address

Please do not send returns without contacting us first and receiving return authorization.

Authorized return instructions and shipping labels will be provided by our support team when applicable.

Brightlyd™ Return Contact Information

📧 service@brightlyd.com

🌙 Brightlyd™ — Bringing Warm Comfort, Thoughtful Service & Cozy Living Into Everyday Homes.